Shipping information & order support.
Important information regarding processing times, delivery expectations, damaged items, and customer support requests.
Order Processing
Orders are typically processed within standard business operating hours. Processing times may vary during promotional periods, weekends, public holidays, or periods of increased order volume.
Shipping Timeframes
Estimated shipping timeframes depend on destination, courier availability, and the selected delivery method during checkout. Tracking details may be provided where applicable.
Incorrect or Damaged Orders
If your order arrives damaged or incorrect, please contact our support team promptly with your order number, product information, and relevant photos if applicable.
Returns & Refunds
Due to the nature of research-use-only products, returns may not be accepted once dispatched unless required under applicable consumer protections or where an order issue has occurred.